FAQ
Q: When will my order ship?
A: Orders are typically processed within 1-3 business days. Custom items may require additional time. You’ll receive tracking info via email once your order ships.
Q: Do you offer local pickup or delivery?
A: Yes! Local pickup and delivery are available for select balloon décor and cotton candy products. Details are shown at checkout or can be requested via our Contact Page.
Q: Where do you ship?
A: We currently ship across the U.S. for most balloon kits and gourmet cotton candy. Some larger or delicate items are only available for local delivery.
🎈 Products & Custom Orders
Q: What’s included in your balloon kits?
A: Each kit includes a curated mix of high-quality foil balloons.
Q: Can I customize a cotton candy order?
A: Absolutely! We offer custom color combos & flavors, themes, and labels for our cotton candy orders. Use our Contact Page to start your request.
Q: Are your cotton candy products allergen-friendly?
A: Our cotton candy is gluten-free, organic, and made in a nut-free facility. If you have specific allergies or sensitivities, feel free to message us before ordering.
🎉 Events & Local Services
Q: How do I book balloon décor for my event?
A: Use our Contact Page to tell us the date, location, and what you're looking for. We’ll respond within 24–48 hours with availability and package options.
Q: How far in advance should I book?
A: For custom balloon décor or event cotton candy service, we recommend booking 2–3 weeks in advance to ensure availability.
We gladly accommodate last-minute orders when possible; please note that a rush fee will apply.
💳 Payments & Policies
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Apple Pay, Shop Pay, and PayPal through our secure Shopify checkout.
Q: What’s your return policy?
A: Due to the handmade and custom nature of our products, all sales are final. If there's an issue with your order, please reach out — we’re happy to help resolve it.
Q. Do you require a deposit to book a service?
A:Yes, a deposit is required to reserve your date and time. Without a deposit, your booking is not confirmed.
Q.How much is the deposit?
A:Deposit amounts vary depending on the service:
-
All custom orders require a deposit : 50% deposit
The exact deposit amount will be specified in your invoice.
Q.When is the deposit due?
A:Deposits are due at the time of booking to secure your spot. Availability is first come, first served.
Q.Is the deposit refundable?
A:All deposits are non-refundable. Your deposit covers planning, design time, and holding your event date.
Q:Can I reschedule my event?
A: Yes! You may reschedule your event once, with at least 7 days’ notice, and your deposit will be applied to the new date (subject to availability).
Q:What happens if I cancel?
A:If you cancel your booking, your deposit will be forfeited. However, we’re happy to reschedule if enough notice is given.
Q:When is the remaining balance due?
A:The remaining balance is due:
- 2 to3 days before pickup or delivery
Need more help? Use our Contact Page and we’ll be happy to assist you!